Since a third party, i.e a courier company is involved, the return/exchange procedure takes 15 working days to be completed. On receiving the garment, our team will take up to 2 working days to inspect the product. If all our conditions for replacements are met, our team will dispatch your desired product, and will notify you via email.

Our inspection team will verify the following conditions, before processing the exchange:

• The request for exchange needs to be informed within 7 days of the delivery of the product.
• Garments on sale will not be applicable for exchange/return.
• The product should be unused and in its original condition. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Natural body odor, body deodorant, perfume, etc.)
• The price tags and the brand tags must be present in its original state.
• Night suits are not applicable for returns. Only size exchange would be possible for night suits from Urban Suburban.

Yes. However, in case the new product is of a higher value, the additional amount to be settled will have to be paid by the customer. In case the new product is of a lower value, the excess amount will be given as store credit to the customer. (No amount will be given in the form of cash refund/bank account refund.)

• We also have a pick-service to facilitate the exchange. However, this service will be chargeable and non-refundable.
• In case of the pick-up service, a flat charge of Rs 150 will be applicable. The payment for the same will have to be done by the customer via Google Pay/ Paytm or Bank Transfer. Upon submitting the exchange request, please reach out to us on (+91)7874666699 or info@urbansuburban.in. Our team member will get in touch with you to help you out with the same. We will not be accepting any other mode of payments for the pick-up service.

Since a third party, i.e courier company is involved, the return procedure takes 15 working days to be completed. On receiving the garment, our team will take up to 2 working days to inspect the product. If all our conditions for replacements are met, the amount paid by you towards the garment, after deducting the COD and shipping charges, will be reimbursed in the form of a store credit on our website www.urbansuburban.in. This store credit is valid for a period of 3 months from date of issue.

Our inspection team will verify the following conditions, before processing the return:

• The request for return needs to be informed within 7 days of the delivery of the product.
• Garments on sale or customized garments will not be applicable for return.
• The product should be unused and in its original condition. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Natural body odour, body deodorant, perfume, etc.)
• The price tags and the brand tags must be present in its original state.
• Night suits are not applicable for returns. Only size exchange would be possible for night suits from Urban Suburban.

As a company policy, we do not provide refund in the form of a cash refund, or refund in the bank account. We only issue store credit against returns. This store credit is valid for a period of 3 months, from the date of issue.

Login to your account on our website www.urbansuburban.in
Click on the human icon on the top right of the page.
Go to “My account”
From the menu that appears on the left side of the window, go to “Wallet”.
Once you click on “Wallet”, you will be able to see the amount of store credit, and other details such as Validity Period, date the store credit was added on, etc.

In case you have a store credit from us, you will have to place a new order. At the time of checkout, you will see the store credit applied automatically to your order total. The shipping and/or COD charges for the new order placed will have to be borne by the customer.(No shipping/COD charges in case of orders over Rs.6500).

Please note: The store credit is not applicable for use on sale items or on items from brands other than Urban Suburban.