If you are dissatisfied with your garment fit
or quality, and would like to return them, the following terms and conditions
apply for the return procedure-
- The customer will have to raise a return request
from their Urban Suburban account, within
7 days of the delivery of the product.
- The customer will have to log in into their account to return the
product. Once logged in, the customer can click on the “Returns” option to
proceed and follow the steps mentioned therein to initiate the procedure.
- A reverse pickup slip will be shared by our
team, which has to be attached along with the garment to be returned.
- The reverse
pickup process takes 10-15 working days to be processed, since a third
party delivery partner is involved.
- The Customer can also self-ship the products in cases where
Reverse Pick- up may not apply. In case the customer chooses to self-ship the
products, they should be dispatched within
48 hours after the return request is raised.
- In case of Self Shipped returns, the customer will be asked to share
a copy of the outgoing courier receipt at email@example.com
- In this case, an amount of
Rs. 100 will be reimbursed in the customer’s online wallet with Urban Suburban.
This will be done post the quality check
of all the received items.
- Please make sure that the returned items are packed securely to
prevent any loss or damage during transit.
- For all self-shipped returns, please use a reliable courier
- The address for Self-Shipped Returns is:
Urban Suburban Lifestyles
C/O Himson Petrosynthetics Ltd.
Heera Panna Complex
Nr. Maheshwari Bhavan
(M) : (+91) 7874 6666 99
- All returned items must be unused and unwashed for hygiene
- The item should be returned with original packaging and tags.
- Items on sale will not be applicable for returns/refunds.
- Items without tags will strictly not be accepted.
- In case of a refund, the amount paid for the garment, will be credited to the customer's e-wallet in their account, on www.urbansuburban.in
- Only after the Quality Check of the garment is
performed by our team, and the garment is found in proper condition, will the amount for the returned garment be
reimbursed in the client’s online Urban Suburban e-wallet.
- The e-wallet
credit will be available for use for 6 months from the date of issue.
- Shipping Charges shall be
- In case you receive a damaged/defective product, the website should be notified within 24
hours of receipt of the product. We might request you to share snap shots
at firstname.lastname@example.org. Our representatives will get in touch with you for the same.
- PLEASE NOTE: Any returned item received
by us that does not meet the above mentioned conditions will not be accepted,
and will be returned to the customer at their expense. No amount will be
reimbursed in this case.
any concerns/queries-Please contact us on email@example.com or (+91)7874666699